Shipping and Returns

Last updated: October 3, 2026

United States only.

Orders are made within 5 to 7 business days after you approve your proof. Rush orders may be possible. Ask before ordering.

• Shipping is free on every order within the United States.
• Orders ship with tracking by USPS or UPS. You will receive the tracking number by email.
• Delivery usually takes 2 to 5 business days after shipping. Carrier delays are outside our control.

Local pickup is not offered as a standard option. If you are in the Houston area and need to arrange something different, message us before you order.

If we cannot ship in the time we stated, we will email you with a new date and the option to cancel for a full refund.

Please check your address before ordering. If a package is returned because of an incorrect address, we will reship it at the cost of new postage.

• Arrived damaged: email andrea@brandfx.us within 7 days of delivery with a photo and we will remake it.
• Marked delivered but missing: check with neighbors and your carrier first, then email us and we will help file a claim.
• Lost in transit: we will remake or refund once the carrier confirms the loss.

Personalized items cannot be returned or exchanged. If something is wrong with your order, see “Returns, remakes, and refunds” in our Terms of Sale.

andrea@brandfx.us